At Bridgeways Dental we have been asking our patients to complete a Patient Satisfaction Questionnaire to help us see if any improvements need to be made and if patients are generally happy with our service. We collected 20 questionnaires from 20 patients in February 2018 and here are the results.

I have to say we are really pleased with the comments received and endeavour to continue providing patients with an excellent service and care.

Comments:

• ‘All good – helpful, clear and honest. Thank you’
• ‘Very Good’
• ‘Top Quality Treatment’
• ‘Perfect’
• ‘Love how welcoming and comfortable I am made to feel on each visit. Nervous patient but it has made a huge difference. Thank you’
• ‘Professional and efficient’
• ’10/10 – because everyone is really kind and helpful about everything’
• ‘Always friendly, helpful and efficient’
• ‘I have been happy with the treatment received. Really like the re-decoration’
• ’10/10 – professional and friendly. Explained things clearly’
• ‘Good experience’
• ’Nice pleasant people – make you feel at ease’
• ‘Very professional service provided by friendly staff’
• ‘Treated very well’

Below is a sample of results from the survey:

Our questionnaire is performed every 6 months, we aim to achieve the same results next time and keep our patients happy and continuing to use our service.

Come along and join us for great patient care at Bridgeways Dental.

Stacey Baxendale-White
Practice Manager