Appointment Cancellation Policy
At Bridgeways Dental, we’re committed to providing high-quality care and using clinical time efficiently. To help us achieve this, we kindly ask patients to follow our appointment cancellation policy.
Cancelling an Appointment
Patients are required to give at least 3 full working days’ notice to cancel or reschedule appointments.
You can cancel by:
Calling: 02380 868833
Emailing: info@bridgeways.dental
Examples:
- To cancel a Thursday 8:30am appointment, contact us by Monday 8:30am
- To cancel a Monday 8:30am appointment, contact us by Wednesday 8:30am
Late Cancellations & Missed Appointments
- Hygiene appointments cancelled with less than 3 working days’ notice will incur a 100% charge
- All other appointments will incur a 50% charge, unless otherwise stated in your treatment plan
If you miss an appointment, we aim to contact you within 2 working days to understand the reason and confirm any applicable fee.
Appeals
To appeal a late cancellation or non-attendance fee, please email info@bridgeways.dental and address your message to Practice Management.
We appreciate your understanding and welcome your feedback as we continue to improve your experience with us.